F.A.Q

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Questions & answer

General Question

How much do I need to pay for the booking fee?

The booking fee is collected at RM300 or not exceeding 1% according to Hire Purchase Act (1967) of the cars On the Road (OTR) price.

 

How much do I need to pay for the down payment?

The down payment is paid at 10% according to Hire Purchase Act (1967) of the cars On the Road (OTR) price.

 

Will I get a refund if I decide to cancel the booking?

Yes. You are entitled for a refund. However, a certain amount will be deducted from your refund to cover administrative fees as stated in the Vehicle Sales Order signed by you.

 

What is the booking cancellation process?

Place your request with the Sales Advisor to have your booking cancelled and to issue a cancellation letter, along with the original Vehicle Sales Order (VSO) and Official Receipt issued by the respective authorized Perodua Sales Outlet.

 

What is the interest rate offered for the loan?

Interest rate range varies depending on the bank rates as regulated by Bank Negara.

 

How long is the waiting period after the booking has been placed?

The waiting period differs depending on variant/model. Please refer to the Sales Advisor for the precise time based on the variant/model requested.

  
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Questions & answer

Sales

How much do I need to pay for the booking fee?

The booking fee is collected at RM300 or not exceeding 1% according to Hire Purchase Act (1967) of the cars On the Road (OTR) price.

 

How much do I need to pay for the down payment?

The down payment is paid at 10% according to Hire Purchase Act (1967) of the cars On the Road (OTR) price.

 

Will I get a refund if I decide to cancel the booking?

Yes. You are entitled for a refund. However, a certain amount will be deducted from your refund to cover administrative fees as stated in the Vehicle Sales Order signed by you.

 

What is the booking cancellation process?

Place your request with the Sales Advisor to have your booking cancelled and to issue a cancellation letter, along with the original Vehicle Sales Order (VSO) and Official Receipt issued by the respective authorized Perodua Sales Outlet.

 

What is the interest rate offered for the loan?

Interest rate range varies depending on the bank rates as regulated by Bank Negara.

 

How long is the waiting period after the booking has been placed?

The waiting period differs depending on variant/model. Please refer to the Sales Advisor for the precise time based on the variant/model requested.

  

WARRANTY

What is the warranty period for Perodua vehicles?

Basic warranty coverage – 3 years or 100,000km (whichever comes first).
Major parts coverage – 5 years or 150,000km (whichever comes first).
For more details please refer to your Warranty and Service Booklet.

What are the items covered under warranty?

All parts (excluding naturally expendable parts and maintenance service parts) which are subject to Perodua warranty terms, conditions and limitations.

  

What is the warranty period for the replacement of spare parts in my vehicle?

For warranty repair, the spare parts replacement depends on the vehicle’s warranty period.

 

Will my warranty be void if I service my vehicle at a non-authorised service centre?

Yes. Please refer to Warranty and Service Booklet for detailed information on the exclusion of warranty and other situations which will render your warranty void.

 

Can I modify my vehicle without affecting its warranty coverage?

Warranty will be void if any damage is caused by, or resulting from, any modification made to the vehicle. Please refer to Warranty and Service Booklet for detailed information on the exclusion of warranty and other situations which will render your warranty void.

 

I lost my Warranty and Service Booklet. Where can I get a new one?

Please refer to any Perodua Authorised Service Centre for more information.